bk111 Privacy Policy

bk111 (referred to hereafter as "we", "our", or "the platform") provides an online gaming service for users in Bangladesh. This Privacy Policy ("Policy") applies when you create an account on bk111, use the website, or access any of its services.

By reading this policy, you will learn how we collect your personal information, what purposes we use it for, and what technical and administrative steps we take to keep it secure. Continuing to use our platform means you are agreeing to the terms of this policy.

This policy should be read together with our Terms & Conditions and Responsible Gaming policy.

bk111 may collect the following types of information:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID card or passport number
• Username and password (stored in encrypted form)

2.2 Contact Information

• Email address
• Mobile number
• Mailing address (where applicable)

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (for deposits or withdrawals)
• Transaction history

2.4 Technical Information

• IP address and device type
• Browser version and operating system
• Login time and session data
• Cookie and tracking data

2.5 Gaming Activity Information

• Betting history and gaming patterns
• Win/loss records
• Bonus and promotion usage details

bk111 collects information through the following methods:

3.1 Information Provided Directly

You provide this information to us yourself during account registration, the verification process, deposit or withdrawal requests, and when contacting customer support.

3.2 Automatically Collected Information

While you browse our website, your device and usage information is collected automatically through cookies, pixels, and similar technologies.

3.3 Through Third Parties

Relevant information may be received from payment processors (such as bKash, Nagad, Rocket, Upay, and partner banks), identity verification services, and fraud prevention service providers.

The information we collect is used only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming, betting, deposit, and withdrawal services without interruption.
• Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
• Security & Fraud Prevention: To ensure account security and to detect unauthorized activity.
• Age & Identity Verification: To ensure that only users aged 21 or above can access the platform.
• Customer Support: To resolve your issues, complaints, or queries.
• Responsible Gaming: To monitor unusual gaming behavior and provide assistance where needed.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user behavior in order to improve the platform experience.

bk111 never sells your personal information. We use information only for the purposes described in this policy.

bk111 may share your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Our trusted partners who handle payment processing (bKash, Nagad, Rocket, Upay, and partner banks), IT infrastructure, security verification, and customer support operations are given access to a defined amount of information. They may use this information only as directed by us and are not permitted to use it for any other purpose.

5.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with court orders, directives from investigative agencies, or applicable legal obligations.

5.3 Business Transfer

If for any reason bk111's business or assets are transferred to another entity, your information may also form part of that transfer. However, the new party will be required to maintain protections equivalent to those in this policy.

5.4 With Your Consent

Information will be shared for any other purpose only when you have given your explicit consent.

The bk111 website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the site functions properly.

6.1 Essential Cookies

These are necessary for the basic functioning of the site — such as maintaining login sessions, verifying security, and saving your preferences.

6.2 Functionality Cookies

Used to remember language preferences, gaming settings, and other personalized experiences.

6.3 Analytical Cookies

These help us understand how different sections of the site are being used and support service improvement. Data from these cookies is analyzed in aggregate.

Most browsers offer the option to disable cookies. However, please note that disabling cookies may cause some site features to not work properly.

bk111 retains your personal information only for as long as necessary. In general:

• Information for active accounts is retained until the account is closed.
• Financial records and identity-related information may be kept for a defined period after account closure to meet legal obligations.
• Records of customer support communications are kept for a reasonable period after the relevant matter is resolved.
• Information related to security and fraud prevention is kept as required.

Once the specified period has ended, information is securely deleted or anonymized.

bk111 has adopted industry-standard technical and organizational measures to keep your information secure:

• SSL Encryption: All data transmissions are encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — only an encrypted hash is kept.
• Access Controls: Only authorized staff can access specific information.
• Two-Factor Authentication (2FA): Additional verification is in place for suspicious login attempts.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Data Center Security: Servers and infrastructure are operated in a secure environment.

However, transmitting information over the internet is not entirely risk-free. We strive for the highest level of protection, but no method can be claimed to be 100% secure. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

As a user of bk111, you have the following rights:

9.1 Right to Access

You may request to know what information we hold about you and how it is being used.

9.2 Right to Rectification

If your account contains incorrect or outdated information, you may request that it be corrected.

9.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, however we may be required to retain some information due to legal obligations.

9.4 Right to Object to Processing

You may object to the processing of certain types of your information.

9.5 Right to Data Portability

You may request your information in a structured and machine-readable format.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

bk111 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect personal information from anyone under the age of 21.

If it comes to our attention that a minor has opened an account, that account will be closed immediately and the associated information will be securely deleted. If a parent or guardian believes their child is using bk111, please contact us immediately.

bk111 may update this Privacy Policy at any time as needed. If there are significant changes, we will post a notice on the website or inform you via your registered email.

Continuing to use the platform after changes have been made means you have accepted the updated policy. We therefore encourage you to visit this page regularly to stay up to date.

This policy should be read alongside our other documents — Terms & Conditions and Responsible Gaming policy.